Cancellation and Refund

Our Partners and service Providers have strict cancellation and refund policies and in some cases are non-refundable.

The following cancellation charges shall apply:

Sometimes a Client may want to cancel a booked activity while travelling. If canceled within our activity providers free-cancellation cutoff date, we will refund our purchase price excluding a 10% handling cost.

If an activity provider cancels an activity due to weather conditions or other operational needs, the activity is refunded in full. Refund claims must be submitted by email within 2 weeks after the completion of the specific journey or activity.

Other terms and conditions may also apply related but not limited to specific flights or hotels including being fully non-refundable.

Trip Modification

If a Client wishes to change the dates of their journey after having confirmed their journey with deposit payment, this can be done at an additional service charge of Euro 50 plus potential additional costs due to prices available at the new dates in question. Journeys may be postponed for up to 12 months.

Requests to modify a journey after the deposit is paid, for example change of accommodations, travel logistics must be advised at least 14 days in advance of the confirmed dates of travel after which the respective cancellation policy will apply.